Hot line?  Line of life?  命の電話

2017/ 02/ 09
It is called telephone counselling service, which I found in an electric book.  
The translation does not reflect the hidden cries and screamings they make before calling.
From a pay phone on top of cliff, from near a railway, from on a bridge over ocean, someone begins to call at night.
What is your response?  How do you think you  an manage the situation?